Return & Cancellation Policy
Returns & Refunds
Non-perishable items may be returned within 30 days of purchase. To be eligible, items must be unused, in their original condition, and in the original packaging. A receipt or proof of purchase is required.The following items are non-returnable:
- Coffee, Tea, and Matcha (due to their perishable nature)
- Gift Cards
- Any duties, taxes, import, or other fees paid (these are non-refundable even if an order is returned or refunded)
To obtain a refund:
All returns must be sent to: The Roasters Pack, 87 Wade Avenue, Unit 101, Toronto, ON, M6H1P5
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Items not in their original condition, damaged, or missing parts for reasons not due to our error
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Items returned more than 30 days after delivery (at our discretion)
Exchanges
Exchanges are only available for defective or damaged items and will be replaced with the identical product. To request an exchange, please contact refunds@theroasterspack.com and return the item to:The Roasters Pack, 87 Wade Avenue, Unit 101, Toronto, ON, M6H1P5
Customs & Duties
Orders shipped outside of Canada may be subject to import duties, taxes, and fees once the package reaches the destination country. These charges are determined by local customs authorities and/or the carrier and are the sole responsibility of the recipient. The Roasters Pack does not control these costs and cannot predict the amount due.