Frequently Asked Questions!
What is The Roasters Pack coffee subscription and what’s included?
The Roasters Pack is a bit like a coffee delivery service and a bit like a coffee magazine.
With The Roasters Pack subscription, you’ll receive 3 different coffees (3x4oz, 3 x 8oz or 3 x 12oz depending on the size you choose), along with details on each of the featured coffees, tasting notes, coffee descriptions, sourcing information, discounts on coffee and depending on what we want to spotlight for that specific month, you could expect to see brew guides, contests, or another interesting facet of specialty coffee we decided to highlight.
When do you ship out The Roasters Pack?
We have a new issue of The Roasters Pack for every month. We usually mail out on the first Monday of every month, which in most places in Canada, would arrive that same week. Check out our shipping schedule here for exact dates.
Is this a recurring subscription? If I decide I want to cancel, how do I do so?
We have two main products – one is our subscription and the other is a gift product. The gift product will not renew.
Our subscription does renew at the end of the term. However! We make it easy to cancel if you wish – we’ll send you an email after you sign up with a link to manage your account. Also, we send out a reminder email 3 days before a recurring charge takes place so that you won't forget about your subscription!
Not sure what you bought? Check your order confirmation email – does it say “Gift” in the product name? If so, you don’t have to worry about it renewing.
As always, feel free to contact us if you have questions about it.
Which coffees will I receive?
You will receive 3 delicious coffees from 3 different roasters selected by our professional coffee tasting team. The coffees are a surprise so your palate will be taken on a coffee adventure with each issue. For examples of the coffee that has been featured previously, click here or here or check out our coffee store!
We put a lot of work into tasting 50+ coffees every month so that you’ll get the best beans and are often tasting blind to make sure nothing can influence our decision except for how good the coffee is!
Will these coffees work best on filter or espresso?
The coffees featured in The Roasters Pack are best brewed on filter. Looking for an espresso subscription? Send us a note and we can create a custom pack just for you.
How fresh is your coffee?
Freshness. Oh so important! When we ship it out, it will be 1 to 7 days off of roast date. Our goal is to send you the freshest coffee as possible!
How much coffee do I receive?
If you choose our smallest sizing (3 x 4oz) you three different roasts in four-ounce bags, equal a total of 12 ounces (or 340 grams). This is usually the sizing of one regular bag of coffee you would get from a coffee roaster. It’ll make over 35 cups of coffee (or one really really big cup of coffee)!
How do you choose which coffees to put in The Roasters Pack?
We evaluate a tonne of coffees every month for a variety of factors – the body, acidity, finish, complexity, aftertaste and tasting notes. We want you to be able to discover the best coffees available and we sift through the masses to discover the ones that are incredibly exceptional. Got any tips for us or want to have our coffee evaluated for a feature? Send us a note!
How large is The Roasters Pack? Will it fit in my mailbox?
The package for our 3 x 4oz sizing is 9 inches by 7 inches by 4 inches. If you’re Canadian, you’ll most likely receive a key for additional parcel compartments at the bottom of the community mailbox.
Where do you ship to and is it free shipping?
Currently, we ship to Canada & USA. The shipping and tax are included, so the price you see is what you get!
How do you ship your coffee and how long will it take to get to me?
Within Canada, we ship with Canada Post Expedited Service. We’ve noticed it takes about 1-2 days for subscribers to receive their pack if they live in large Ontario & Quebec cities, 3 days for major cities in the prairies, 4-5 days for Alberta, B.C or Maritimes. Rural areas can take longer than written here, but most places receive their pack within 7 business days. Curious about your location? Feel free to reach out!
Within the USA, we ship with Canada Post Small Packet USA Air which takes 5-8 business days. Although we’ve never had issues in the past, we’ve been warned there could be delays with customs.
International shipping is not something we do due to the additional shipping costs/times. Interested in receiving the pack and don’t mind paying a premium a to get the coffee? Send us a note and we’ll see what we can do!
How do I update my current subscription? Changing the sizing or Grind setting change?
The best way to do this is to contact us - we’ll take care of it.!
How do I update my shipping address?
Send us a note! We’ll update your order and make sure all gets fixed properly so that future orders will go to the right place.
General inquiries or comments can be made using our contact form (here).
You can find our return policy on our return policy page.
Terms of Service
You can find our terms of service on our terms of service page.