F.A.Q.

The Pack

Contents

Every month we ship a great product out to our subscribers including:

  • Three 4oz. pouches of coffee beans either ground or whole bean (this 12 oz makes over 35 cups of coffee!)
  • Monthly guide including tasting notes, editors notes and independent roaster bios
  • Discount codes for discounted The Roasters Pack products
  • Original labelling

Promotional and bonus items

We often surprise our subscribers with special bonus items!

Subscriptions

Subscriptions are available in four term lengths: 1 month, 3 months, 6 months, and 12 months. Each month one The Roasters Pack box is sent to each subscriber.

Contact

General inquiries or comments can be made using our contact form (here).

Customer Service

We're happy to speak with you! Inquiries about our products, quality, subscription services, shipping, or website to info@theroasterspack.com.

Returns

Please contact returns@theroasterspack.com before mailing a return.

Return Address:

2383 Colonel William Pkwy

Oakville, ON, Canada

L6M0J9

 

Shipping

Free Shipping

Our monthly subscription box has free shipping across Canada & USA!

We ship out our Roasters pack on the first Monday of every month.

Coffee Bags

If you find a roast that you would like to buy more of, shipping is free across Canada! Each bean is shipped directly from the roaster to ensure that the beans are as fresh as possible. For customers from the United States, there will be an additional $3 charged added to your order.

Coffee Gear

Some of our items have free shipping and it will mention it in the product description! If not we have shipping cost of $10 for shipping to Canada.

Delivery Standards

We ship our orders through Canada Post [Canada:Expedited Parcel™, USA: Small Packet™]. Any handling fees including customs are the responsibility of the recipient.

Canada Post Expedited Parcel™

Delivery Zone
Local
Regional
National
Major Urban Centres
up to 2 days
3 up to 5 days
4 up to 9 days
Non-major Urban Centres
2 days
up to 6 days
up to 12 days
Northern Regions and Remote Centres
2 days
up to 8 days
up to 13 days

Canada Post Small Packet™ (U.S.A. and International)

Category
Delivery Zone
U.S.A.
International
Small Packet – Air
5 to 8 business days
6 to 10 business days
Small Packet – Surface
4 to 6 weeks
Light Packet
4 to 6 business days
4 to 7 business days

Return Policy

You can find our return policy on our return policy page.

Privacy Policy

You can find our privacy policy on our privacy policy page.

Terms of Service

You can find our terms of service on our terms of service page.